FAQ's

COMMISSIONS

If you’re interested in discussing a commission, please fill out the form here noting any particular pieces and colour palettes that resonate with you.

Creating something unique for you is always a rewarding experience and I enjoy working with clients who are flexible and have a realistic timeline.

I’ll be in touch with you shortly.

 

WHERE CAN I VIEW WORKS:

NEW SOUTH WALES

Jardan Furniture Sydney, 42 Oxford Street Paddington NSW

Bondi, by appointment only

QUEENSLAND

Jardan Furniture Brisbane, 16a/23 James St, Fortitude Valley QLD

WESTERN AUSTRALIA

Jardan Furniture Perth, 488 Stirling Hwy, Peppermint Grove WA

 

FINE ART PRINTS: AND PHOTOGRAPHS 

Each work has a limited edition of 50 prints for each size and are signed and numbered by Rachelle.

HOW LONG DOES IT TAKE?

Please allow 10 business days, plus shipping for custom framing of any Canvas Artworks.

Please allow 7 business days for processing, printing and packaging of your Printed Art order.

As all orders are custom made to your specifications, once an order has been placed, I am unable to assist with refunds or exchanges.

Shipping times are additional (see below).

CARING FOR YOUR PRINTED ARTWORK:

Hang with care in any areas where there is a lot of moisture or direct sunlight. Moisture from bathroom and kitchen areas can be damaging and cause rippling to your artwork.  Direct sunlight on your print may fade the artwork over time so is best avoided.

SHIPPING:

All Printed Artworks are supplied rolled in a durable cardboard tube or box. Smaller artworks may be flat packed.

Standard shipping with tracking applies within Australia.  Shipping within Australia takes on average 3-5 business days, with some states (WA, SA, NT) taking from 3-10 business days.

INTERNATIONAL SHIPPING:

If you're located overseas and are interested in purchasing one of my larger artworks, please get in touch. We'll need your delivery address to provide an accurate quote. Please note that international orders will be responsible for freight charges and import taxes.

Shipping is via regular airmail with tracking.  I’ll provide you with tracking details as soon as your artwork/s have been shipped which, depending upon your location will take between 5 and 20 business days.  It's likely your purchase may arrive sooner pending your country's customs clearances. Please note these delays are completely out of our control. For all international shipping, the customer is responsible for all customs/duties fees, if applicable. Please note that I cannot give any indication on your local countries customs fees, this is governed by your country.

If an order is returned to me due to an error in the customer entering incorrect mailing/address details, re-delivery fees are passed onto the customer to pay for the reshipment to occur. Orders cannot be cancelled at this point in time. Please double-check check you have entered the correct details before placing your order. 

I do not take responsibility for damages caused to a product by how the packaging is opened once it has reached the recipient. I do not take any responsibility for lost or stolen mail once it has left our hands. If your item has been mis-handled, lost or incorrectly delivered by Australia Post - we will lodge a complaint for you and escalate the matter however I do not replace or refund if third parties have incorrectly handled mail. If you receive a package which has been tampered with, please lodge a stolen goods report with your local law enforcement. I am in no way responsible for lost, mis-handled or stolen goods. Signature upon delivery is not required.

I am not responsible for shipping delays incurred by postal/shipping companies or customs.